Direct answer: Blockchain confirmation and exchange credit are separate stages. Match the actual network, asset and destination, then compare confirmation count and amount with the receiving platform’s current requirements.
Check the original record
Open the TxID in an explorer for the correct network. Check the receiving address and output amount; the existence of a transaction alone does not prove payment to your account.
Identify the cause
Compare with the deposit instructions: supported asset and network, minimum deposit and required confirmations. Check maintenance and account restrictions in the receiving platform.
Resolve through the official account
If the required confirmations are met and the address matches, submit the TxID, network and receipt to official support. Wrong-network or unsupported deposits may be unrecoverable; do not pay third-party recovery fees.
Official source
Bitcoin deposit confirmed but not credited: account checks
Support instructions vary by provider. The linked official example describes its own service; use your provider’s current rules. Never share passwords, seed phrases or verification codes.
Related buying steps
- Related buying steps
- Check the original record
- Resolve through the official account
- Received less Bitcoin than the quote: reconcile the costs
Frequently Asked Questions
Should I repeat the transaction?
Do not repeat a payment or transfer while its status is unresolved. Use the original record and follow the provider’s instructions.
Which deadline applies?
Use the processing or release conditions shown for your account and payment route. This guide does not promise a universal completion time.