Direct answer: A trading balance can differ from the amount available to send. Check unsettled funding, account restrictions, the available-to-withdraw balance, BTC minimums and network status before creating another withdrawal.
Check the original record
Open the available balance details and funding history. Record any account-specific hold and release information; do not assume all providers use the same waiting period.
Identify the cause
Compare BTC balance with the withdrawal minimum plus the displayed fee. Confirm the selected network and destination support the same asset.
Resolve through the official account
If the hold has ended but sending remains blocked, contact official support with the funding record and error message. Another deposit does not automatically release the first one.
Official source
Bought Bitcoin but cannot withdraw: balance versus hold
Support instructions vary by provider. The linked official example describes its own service; use your provider’s current rules. Never share passwords, seed phrases or verification codes.
Related buying steps
- Related buying steps
- Check the original record
- Resolve through the official account
- Bitcoin withdrawal pending with no TxID: where to check
Frequently Asked Questions
Should I repeat the transaction?
Do not repeat a payment or transfer while its status is unresolved. Use the original record and follow the provider’s instructions.
Which deadline applies?
Use the processing or release conditions shown for your account and payment route. This guide does not promise a universal completion time.