Direct answer: Compare the confirmed order with the credited quantity before assuming missing BTC. A refreshed quote, a fee deducted in BTC, a withdrawal fee or an incomplete order fill can explain different numbers.
Check the original record
Save the final confirmed quote, executed order and destination receipt. Distinguish an expired preview from the price actually accepted.
Identify the cause
List the BTC purchased, trading fees deducted in BTC and withdrawal fee. Keep fiat card or bank charges separate; do not subtract a spread again when the final BTC quote already includes it.
Resolve through the official account
For partial fills, inspect executed quantities and any remaining open order. If the final records still do not reconcile, submit the order and transfer IDs to support and compare future quotes using net BTC received.
Official source
Received less Bitcoin than the quote: reconcile the costs
Support instructions vary by provider. The linked official example describes its own service; use your provider’s current rules. Never share passwords, seed phrases or verification codes.
Related buying steps
- Related buying steps
- Check the original record
- Resolve through the official account
- Bitcoin card payment declined: what to check
Frequently Asked Questions
Should I repeat the transaction?
Do not repeat a payment or transfer while its status is unresolved. Use the original record and follow the provider’s instructions.
Which deadline applies?
Use the processing or release conditions shown for your account and payment route. This guide does not promise a universal completion time.