Direct answer: Read the specific rejection before resubmitting. A blurred document, unsupported document type, mismatched account information or unfinished identity check requires a different response. Do not change your country or use someone else’s identity.
Check the original record
Check the supported document list for your actual residence. Verify expiry, name and date of birth against the information in the account.
Identify the cause
Retake the requested image with all edges visible, no glare and legible text. Complete the requested face check through the official app; never edit the identity document.
Resolve through the official account
If the reason is unclear or repeated submissions fail, use authenticated support with the rejection reference. Send identity documents only through the provider’s secure verification channel.
Official source
Bitcoin identity verification rejected: document checks
Support instructions vary by provider. The linked official example describes its own service; use your provider’s current rules. Never share passwords, seed phrases or verification codes.
Related buying steps
- Related buying steps
- Check the original record
- Resolve through the official account
- Bought Bitcoin but cannot withdraw: balance versus hold
Frequently Asked Questions
Should I repeat the transaction?
Do not repeat a payment or transfer while its status is unresolved. Use the original record and follow the provider’s instructions.
Which deadline applies?
Use the processing or release conditions shown for your account and payment route. This guide does not promise a universal completion time.