Why is my exchange withdrawal on hold?
Quick Answer
Most withdrawal holds are automated risk checks: a new device, a recent password change, a large first withdrawal, or fresh fiat deposits that haven't cleared. They usually resolve within 24–72 hours.
TL;DR
Holds are usually routine risk control, not theft. New devices, big amounts, and recent account changes are the common triggers.
Key Takeaways
- 1Password or 2FA changes commonly trigger a 24–72h withdrawal freeze
- 2Recent card or bank deposits may need to clear first
- 3First-time large withdrawals often face manual review
- 4A hold is not the same as a frozen account
Full Explanation
Exchanges run automated risk engines on every withdrawal. The most common triggers are mundane: you logged in from a new device or IP, changed your password or 2FA recently (this alone often locks withdrawals for 24–72 hours by design — it protects you if someone hijacks your account), made a large withdrawal for the first time, or are withdrawing right after a card deposit that hasn't fully settled.
What to do: check your email and the exchange's notification center first — most holds come with an explanation and a timer. Complete any requested verification promptly. Don't repeatedly retry the withdrawal; that can extend the review. If nothing arrives within the stated window, open a support ticket with your transaction ID.
When to worry: a hold with no explanation that exceeds a week, support that stops responding, or sitewide withdrawal suspensions reported by other users — those are signals to escalate and to avoid keeping large balances there going forward. Routine risk holds are annoying but normal; opaque indefinite freezes are not.